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Graybar | |
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Overview As one of the largest employee-owned companies in North America, Graybar sells, services, sources and ships just about any kind of electrical, telecommunication and networking product. "High transaction volume" is daily fare for Graybar, even rivaling the likes of high volume retail data centers. Graybar operates at more than 250 distribution facilities throughout the U.S., Canada, Mexico and Puerto Rico. As a Fortune 500 Corporation, Graybar is a leader in the distribution of high-quality products and an expert provider of related supply chain management and logistics services. They process thousands of transactions daily and are responsible for 100,000 invoices per month. Challenge Included in Graybar's strategy for staying competitive was a revamp of its data processing by implementing SAP. In choosing to do so, Graybar underwent the largest SAP implementation ever in the United States. Graybar processes over 88,000 transactions per day through SAP including PO based invoices, non-PO based invoices, T&E payments and more. Graybar's challenge was one of volume management. With this many transactions, Graybar required as much automation of workflow and routing as possible. In addition, responsibility for transaction processing needed to be widely distributed to those who initiated transactions yet controlled through a central clearing house according to established business rules and policies. Optura Solution Graybar partnered with Optura to implement Optura Vendor Invoice Management in conjunction with Graybar's SAP installation. As a composite application, Vendor Invoice Management provided access to transaction information in SAP for all stakeholders through the invoice payment process. Automatic workflow and routing guides invoices-particularly problem or invoice exceptions-through the proper paths with required authorizations and approvals for timely resolution and payment. Invoice and payment information is centralized in SAP but decentralized for access, modification and management. Graybar vendors are provided inside access to their purchase order, invoice and payment status while being able to collaborate online with accounts payable personnel to resolve issues. All historical information including comments, notes and approval are included as part of the historical log. In addition, Graybar implemented Optura's Vendor Invoice Management imaging solution which includes electronic replicas of invoices whether they be scanned, faxed, or XML based as part of the routing and storage process. All parties are able to drill down to specific invoice details to easily access relevant information. Results Graybar's implementation of Optura Vendor Invoice Management in conjunction with their comprehensive upgrade to SAP yielded several appreciable benefits. These include:
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